Install a robust mobile security app on your phone.If you think you can identify those apps, delete them immediately. Texts claiming that your payment for subscription services didn’t go through. Texts claiming that your debit or credit card has been locked. There’s a chance that some apps may have been infected by the malware. Text scams claiming that your bank is closing your account. Look for other apps you think may be infected. Tech support scammers are pretending to be from Microsoft, McAfee, and Norton to target users with fake antivirus billing renewals in a large-scale email campaign.This may not completely remove the malware, but it could prevent further damage to your device, or from it transmitting the malware to other devices on your network. Find the app in Settings and uninstall or force close it. You'll see “Safe mode” at the bottom of your screen. Hold it until the animation ends and your phone restarts. When the animation starts, press and hold your phone's volume down button. Here’s how, according to Google, although Safe Mode can vary by phone: Press your phone's power button. Most Android phones come with the option to restart in Safe Mode. Press the power button to access the Power Off options. The programs imitation then performs a fake system scan. This scam presents users with what is supposed to be the Norton anti-virus. 'Norton Security - Your PC Might Be Infected With Viruses' scam overview. Power off the phone and reboot in safe mode. Furthermore, it must be stressed that this scam is in no way associated with Norton AntiVirus or NortonLifeLock Inc.If you think you have malware on your phone, it’s important to stop the malware from causing any further damage.
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